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Bug #93613

open

CLINICARE> ER/OP/IP> History (Subjective)> Patient Complaints> History (Add/Delete) >unable to enter text in the Delete Reason and Delete Remark fields

Added by Marcella David Kok 6 months ago. Updated 6 months ago.

Status:
New
Priority:
High
Assignee:
Mehdi Mehdi
Category:
CliniCare
Target version:
-
Start date:
19/05/2026
Due date:
% Done:

0%

Estimated time:
Dev Due date:
Release date to QA:
Bug/Defect On:
QA
Severity:
Major
Issue released on:
Dev
Function:

Description

1) In History (Subjective > Patient Complaints > History Add/Delete), users are unable to enter text in the Delete Reason and Delete Remark fields.
The fields appear but are not editable.

2)Expected Functionality
Both fields should allow free‑text entry when a record is deleted.

Delete Reason → captures the justification for deletion (e.g., duplicate entry, wrong patient).

Delete Remark → allows additional notes for audit and compliance.

Files

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PATIENT COMPLAINT_HISTORY_ADD OR DELETE.png (125 KB) PATIENT COMPLAINT_HISTORY_ADD OR DELETE.png Marcella David Kok, 19/05/2026 03:23 PM
PATIENT COMPLAINT_HISTORY_ADD OR DELETE 01.png (106 KB) PATIENT COMPLAINT_HISTORY_ADD OR DELETE 01.png Marcella David Kok, 19/05/2026 03:23 PM
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 #1

Updated by Marcella David Kok 6 months ago

  • Subject changed from CLINICARE> ER/OP> History (Subjective)> Patient Complaints> History (Add/Delete) to CLINICARE> ER/OP> History (Subjective)> Patient Complaints> History (Add/Delete) >unable to enter text in the Delete Reason and Delete Remark fields
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 #2

Updated by Marcella David Kok 6 months ago · Edited

Dear Development Team,

For your information, this update is linked to PMO Ticket #93672

UPDATE
During review, we observed that the Delete Remark field appears across multiple categories in the Clinicare modules. This field is redundant since Delete Reason already fulfills the compliance requirement for audit trails.

EXPECTATION
Remove the Delete Remark field from all categories.
Retain only Delete Reason as a mandatory, editable field.
Ensure audit trail captures:
√ User ID
√ Date/Time
√ Delete Reason text

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 #3

Updated by Marcella David Kok 6 months ago

  • Tracker changed from Gaps to Bug
  • Priority changed from Medium to High
  • Severity set to Major
  • Function deleted (HUMS)
  • Bug/Defect On QA added
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 #4

Updated by Marcella David Kok 6 months ago

  • Subject changed from CLINICARE> ER/OP> History (Subjective)> Patient Complaints> History (Add/Delete) >unable to enter text in the Delete Reason and Delete Remark fields to CLINICARE> ER/OP/IP> History (Subjective)> Patient Complaints> History (Add/Delete) >unable to enter text in the Delete Reason and Delete Remark fields
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