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Bug #93685

open

Clinicare > Master > Delete reason does not appear on the UI after saving.

Added by Zulkefli Arris 6 months ago. Updated 5 months ago.

Status:
Tested
Priority:
High
Assignee:
Mangesh Pangrekar
Category:
CliniCare
Target version:
-
Start date:
22/05/2026
Due date:
% Done:

0%

Estimated time:
Spent time:
1:20 h
Dev Due date:
Release date to QA:
Bug/Defect On:
SIT
Severity:
Critical
Issue released on:
Prod
Function:

Description

Issue Description:
Delete reason does not appear on the UI after saving.

Steps to Reproduce:
1.Log in to the system.
2.Navigate to Clinicare Master > Customer Master > Reason.
3.Add a delete reason (e.g., "Patient Request").
4.Click Save.
5.Search for the delete reason again.

Observed Result:
The newly created delete reason is not added to the list.

Expected Result:
The system should display the newly added delete reason in the list for selection.

Snapshot
A) Add Delete reason

B) Search Delete type reason

Files

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clipboard-202605221245-5cflo.png (46.2 KB) clipboard-202605221245-5cflo.png Zulkefli Arris, 22/05/2026 12:45 PM
clipboard-202605221248-lskyt.png (74.2 KB) clipboard-202605221248-lskyt.png Zulkefli Arris, 22/05/2026 12:48 PM
clipboard-202606151453-cuwoy.png (153 KB) clipboard-202606151453-cuwoy.png Harshada Dixit, 15/06/2026 02:53 PM
clipboard-202606151453-kvo9n.png (244 KB) clipboard-202606151453-kvo9n.png Harshada Dixit, 15/06/2026 02:53 PM
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 #1

Updated by Daniyal Ansari 6 months ago

  • Assignee changed from Daniyal Ansari to Rasoul Nayeb
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 #2

Updated by Rasoul Nayeb 5 months ago

  • Assignee changed from Rasoul Nayeb to Daniyal Ansari

Hi @Danyial
this issue happens only in HUMS-Dev due to the lack of data integrity in database.
login by admin passkey (11101110) to hums dev, username in the token is .
in the backend side, it searches customer_user table by username and in this table there is NOT any record with username='' . that's why it can not save delete reason in the database.

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 #3

Updated by Daniyal Ansari 5 months ago

  • Assignee changed from Daniyal Ansari to Rasoul Nayeb

Hi @Rasoul, please configure the needed missing data for any admin/testing user the BA team requires.
We should handle for those users for now, and later on the proper clean SIT instance, we can look into making sure all the data is properly synced.

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 #4

Updated by Rasoul Nayeb 5 months ago ยท Edited

for fixing this issue, I executed this query in HUMS dev db:

UPDATE public.customer_user
SET username=''
WHERE person_id=1;

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 #5

Updated by Rasoul Nayeb 5 months ago

  • Status changed from Blocker to Assigned
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 #6

Updated by Rasoul Nayeb 5 months ago

  • Status changed from Assigned to Coded
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 #7

Updated by Mehdi Mehdi 5 months ago

  • Status changed from Coded to QA
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 #8

Updated by Mehdi Mehdi 5 months ago

  • Assignee changed from Rasoul Nayeb to Mangesh Pangrekar
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 #9

Updated by Harshada Dixit 5 months ago

Clinicare > Master > Delete reason does not appear on the UI after saving- PASS

Verified in QA


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